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Frequently Asked Questions
How can I contact customer support?
You can reach our customer support team by filling out the contact form on our website or by emailing us directly at [email protected]. We aim to respond within 24 hours.
What are your support hours?
Our customer support team is available from Monday to Friday, 9 AM to 5 PM EST. We strive to assist you promptly during these hours, ensuring your inquiries are addressed efficiently.
Do you offer support for trading bots?
Yes, we provide dedicated support for all our trading bots, ensuring you have the assistance you need to maximize their potential.
How can I provide feedback?
We welcome your feedback! You can share your thoughts through our contact form or by emailing us directly. Your input helps us improve our services.
Is there a live chat option available?
Currently, we do not offer a live chat option. However, you can contact us via email or our contact form, and we will respond as quickly as possible. Your inquiries are important to us, and we appreciate your patience.